Question 1

I received an email that my membership is going to expire but I have not cancelled?

Accepted Answer

If you are unable to access the videos, or you have received an email that your membership has expired, it could be that your credit card has expired.    When this happens the account is automatically cancelled.   Unfortunately once there is a payment problem or expired card with our video platform the only way to access it again is to create a new subscription with your new/upated payment method. Simply sign up for Synergy Stream again and you will have access again.

Question 2

I cannot access the videos.

Accepted Answer

If you are unable to access the videos, or you have received an email that your membership has expired, it could be that your credit card has expired.    When this happens the account is automatically cancelled.   Unfortunately once there is a payment problem or expired card with our video platform the only way to access it again is to create a new subscription with your new/upated payment method. Simply sign up for Synergy Stream again and you will have access again.

Question 3

I signed up for Synergy Stream on the old plan for $22/month, I am unable to access the videos."

Accepted Answer

You have our original subscription of $22 which has since changed, so you have to use the original login website, which is no longer connected to our website. Please contact our office to gain access again.

Question 4

I would like to cancel my Synergy Stream subscription but I cannot see how to do this online.

Accepted Answer

You are automatically charged a monthly subscription fee of $24. If you would ever like to cancel, please email us at info@synergyphysiopilates.ca   A cancelled subscription is still valid until the end of your monthly billing period.   If you wish to continue your subscription but your credit card expires, you will have to resubscribe with your new credit card information for continued access.

Question 5

How do I search for a specific class on Synergy Stream?

Accepted Answer

On the top right hand where the videos are displayed, you will find the word “categories”. Click on “categories” to find a drop down menu, where you can search for a class by:   • length of time (we have classes from 15 min to 60 min) • teacher (our whole Synergy team has classes to share with youJ) • class focus (ex. shoulders, core, spinal mobility) • prop (ex. weights, stability ball, miniband)

Question 6

How often should I do a class?

Accepted Answer

This totally depends on you. We have all different lengths of classes, from a short 10-15 minute routine that you could do every day, to 45-60 minute classes that you may choose to do once or twice a week. If you want to create a movement habit that sticks, make sure to plan Synergy STREAM into your daily/weekly schedule.   Here is a great example:   Monday – 30 min hip class during lunch break or after work Tuesday – 30 min walk + 15 min spine mobility routine before bed Wednesday – 15 min upper body strength class during lunch break or after work Thursday – REST day Friday – 30 min core strength class during lunch break or after work Saturday – 45 minute whole body class Sunday – REST day

Question 7

How do I know which level I am?

Accepted Answer

If you are new to exercise or pilates, we encourage you to start with our Level 1 and All levels classes. This will help you build a foundation of strength, technique and knowledge, to safely progress to more challenging classes. Everyone’s journey and goals are different. Some people will start at level 1 and progress to level 3, and some will benefit most sticking to Level 1 classes.   The most important goal is to MOVE MORE, keep learning, and listen to what feels good in your body.

Question 8

What if I have an injury?

Accepted Answer

You are in the perfect place. All of our classes are taught by experienced Physiotherapists. We incorporate lots of modifications and tips in our classes, to ensure your safety, and to support your recovery. If you are brand new, have a new injury, and are looking for more individual support, we’d be happy to do a one on one consultation at the clinic, or online. We can help you focus on the best classes for you, suggest modifications that you may need, and also give you a personalized home program to facilitate your recovery.

Question 9

Do I need any equipment?

Accepted Answer

Many of our classes do incorporate some simple equipment you can find around the house. For example: chair, water bottle/cans, balls, pillows.   In level 2 and 3 we start incorporating more props. If you are looking to purchase anything for your home practice, we recommend www.merrithew.com or www.amazon.ca.   In each class description we list the props needed for the class, so you are ready.

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